Support

support@analyzebusinessdata.com

It helps enormously if you include the email address on your account, what you were doing, and what happened instead. A screenshot is worth three paragraphs.

Security issue? Use security@analyzebusinessdata.com — see the security page for what to include. Privacy or deletion request? privacy@analyzebusinessdata.com.

I can't log in

Use forgot password — the link arrives within a minute and works for an hour. If it doesn’t arrive, check spam, and check you are using the address you signed up with rather than an alias that forwards to it. If you signed up with Google or Microsoft you have no password to reset; use the same button you signed up with.

I've lost my authenticator app

Use one of the recovery codes you were shown when two-step verification was switched on — enter it where the six-digit code goes. If those are gone too, email us from the address on the account and we will verify you another way. Each code works once.

My confirmation email hasn't arrived

Sign in and use the Resend button in the banner at the top of the page. Check spam first — and if your address is on a corporate domain, its filter may be holding mail from a new sender.

My data looks wrong, or stale

Open Data sources. Each connection shows when it last synced, and anything older than a day is flagged. You can trigger a sync there. If a connection is showing an error, disconnecting and reconnecting it fixes most cases — credentials get revoked upstream more often than you would think.

Why does a number here disagree with my Stripe dashboard?

Almost always timezone or refunds. We bucket by your business’s timezone, which Stripe’s dashboard may not; and refunds are attributed to the day of the original charge rather than the day of the refund, so a late refund changes a past day. Every insight shows the figures behind it — compare those first.

How do I cancel?

Settings → Billing → Cancel. It takes effect at the end of the period you have paid for, and you keep access until then. Your data is not deleted when a subscription ends.

How do I delete my account and my data?

Email privacy@analyzebusinessdata.com from the address on the account. Everything goes: businesses, connected sources, stored figures, conversations and reports. Billing records are kept as long as tax law requires.

Email us anyway. A question that isn’t answered above is a gap in this page, and telling us about it helps the next person as much as it helps you.